The essential role of after-sales support when selling property

Sellers   |   May 7, 2024   |   Martin



The essential role of after-sales support when selling property: A Seller’s Guide 


Selling a home can be a daunting task and homeowners have to navigate the complexities of the property market and the act of changing home-ownership. It is the role of your estate agent to make this happen, but how successful your house sale is, and how smoothly the process runs, is very much dependent on the skills and proactivity of  your chosen estate agent.


As a local estate agent in Salford, Eccles, Swinton and Greater Manchester, at Hills, we understand the challenges homeowners face when selling their properties. That’s why we have a dedicated after-sales team, also known as our Sales Progression team, to support sellers throughout the entire transaction process. 


In this blog, we’ll delve into why having an after-sales team is crucial for ensuring a smooth and efficient sale, and how our approach sets us apart from other agents.


The importance of after-sales support


Once a homeowner accepts an offer on their property, the real work begins. From navigating legalities to coordinating with various parties involved in the transaction, the process can quickly become overwhelming. This is where a Sales Progression team steps in to provide invaluable support. They are dedicated to overseeing your property sale from offer to completion. This is their sole focus, no distractions. 


Swift completion


One of the primary advantages of having a dedicated Sales Progression team is the ability to expedite the transaction process. With a team in place, sales can move swiftly towards completion. By proactively identifying and addressing potential delays or hiccups, dedicated after-sales agents can proactively find solutions to make sure your property sale does not get ‘stuck’, but instead proceed efficiently and effectively. 


Proactive problem-solving


Delays and complications can arise at any stage of the property sales process, often catching sellers off guard. However, with an after-sales team, potential issues are spotted early and more likely be dealt with promptly and professionally. Whether it’s resolving legal issues, coordinating with solicitors, or communicating with all parties involved, an after-sale team member is proactive in problem-solving to keep the transaction on track.


Effective communication


Effective communication is key to a successful property transaction. A Sales Progression team ensures that all parties involved, including buyers, sellers, solicitors, surveyors, mortgage brokers and estate agents, are regularly updated and informed throughout the process. This transparent communication fosters trust and confidence, reducing the likelihood of misunderstandings or disputes.


The Hills advantage

At Hills Estate Agents, we take immense pride in our commitment to exceeding our clients’ expectations. Central to this commitment is our dedicated Sales Progression team, or after-sales team, consisting of three highly experienced individuals who have a wealth of knowledge and expertise in navigating the intricacies of property transactions, particularly when selling properties in Salford, Eccles, Swinton and Greater Manchester.

The people who make up our Sales Progression team are skilled professionals who understand the unique challenges and nuances of the local property market. With years of experience in the field, they have honed their skills to anticipate potential obstacles and proactively address them to ensure a seamless selling experience for our clients.

What sets our team apart is their unwavering dedication to providing exceptional customer service. They go above and beyond to ensure that our clients feel supported and informed at every step of the process. From offering guidance to promptly addressing any concerns or queries, our team is committed to making the selling journey as smooth and stress-free as possible for homeowners.


Accelerating transactions


We understand the importance of speed when it comes to property transactions. Our team is well-versed in the intricacies of the process and works diligently to expedite every stage, from contract preparation, survey completion and exchange of contracts between solicitors. By setting strict goals and milestones, such as ensuring surveys and contracts are completed within 10 working days, we strive to achieve swift and efficient transactions for our clients. This focus and targeting often helps us deliver quicker, more efficient house sales for our customers. 


Minimising delays


While some delays may be beyond our control, such as those related to conveyancing and the legal aspects of selling a home, we take proactive measures to minimise their impact. By keeping communication channels open and facilitating collaboration between all parties involved, we mitigate potential delays and ensure that the transaction progresses smoothly. We have excellent relationships with tried and trusted solicitors but can also work with a seller’s choice of legal firms. 


Empowering sellers


Our Sales Progression team not only facilitates the transaction process but also empowers sellers with valuable guidance and advice. By building a solid relationship with our sellers and continuously sharing updates and information, our sellers gain a better understanding of the process and feel fully educated around their property sale. This can be empowering for our sellers especially when dealing with something as large-scale as your property sale. We equip sellers with the knowledge and resources they need to expedite the aspects of the process that rests with them. This also helps to achieve a successful sale.


In the competitive property market of Salford, Eccles, Swinton and Greater Manchester, choosing the right estate agent can make all the difference when selling your home. At Hills Estate Agents, our after-sales team is dedicated to providing unparalleled support and guidance to sellers throughout the transaction process. With our proactive approach, effective communication and commitment to accelerating transactions through our dedicated and skilled Sales Progression team, we ensure that selling your home is as smooth and stress-free as possible.


Contact us today to experience the Hills advantage and take the first step towards a successful sale.



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